Cancellation policy

1 Preliminary explanations

1.1 European consumer protection law stipulates that consumers have a right of withdrawal under certain conditions if they order goods from a trader at a distance.

1.2 An entrepreneur is anyone who runs a business. This is any long-term organization of independent economic activity, even if it is not aimed at making a profit (e.g. this web store). Anyone who is not an entrepreneur is considered a consumer. Consumers are therefore typically people who purchase goods for private purposes.

1.3. The Austrian legislator has implemented European legal requirements, particularly in the Distance and Off-Premises Selling Act (FAGG), and has chosen the term “right of withdrawal”. In other countries of the European Union, however, the term “right of withdrawal” is commonly used.

1.4. Unless otherwise stated during the ordering process or in the exceptions to the right of withdrawal/cancellation, you as a customer of the webshop – if you are a consumer – have a right of withdrawal. This is structured in accordance with the following explanations.

2. exercise of the right of withdrawal

2.1 You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise the right to cancel, you must inform us at Café Hawelka GmbH, Dorotheergasse 6, 1010 Vienna, tel: +43 1 802 23 30,, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

3 Consequences of withdrawal/cancellation

3.1 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us Kaffee Rösterei Hawelka, Breitenfurter Straße 158, 1230 Vienna, without delay and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

4.exceptions to the right of withdrawal/cancellation

4.1. If you order one of the following goods in our webshop, there is no right of withdrawal:

  • Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery,
  • Goods which, due to their nature, were inseparably mixed with other goods after delivery.
Revocation form

(If you wish to cancel the contract, please fill out this form and send it back to us)

To Café Hawelka GmbH, Dorotheergasse 6, 1010 Vienna, tel: +43 1 802 23 30,

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for notification on paper):


(*) Delete as appropriate.